Teams
Technology Support Services Team
Are you curious about what you will need for school? Having issues with your software? Are your e-mails not being received? The IT Help Desk is specifically designed to assist students, faculty and staff in a time of need. They can also identify the best personal technology to invest in during your time at Susquehanna. Our knowledgeable team consists of students and technology professionals with a wide range of experience and training. You can find the Help Desk in the lower level of the Degenstein Campus Center next to Benny's Bistro in room 123. You can also reach us at 570-372-4502.
Advanced Technologies Team
The Advanced Technologies Team is available to students and faculty for a vast range of services. We offer instructional training for new and existing faculty members. We provide online student and faculty collaboration engines such as Moodle and Blackboard. We also handle the technical elements in events from conferences to concerts. Our Center for Advanced Technology (CAT) makes it possible for students to check out equipment such as digital projectors and camcorders. Faculty and staff can check out items such as navigation systems and laptops. The CAT is there for you in case of audio/video issues as well. We can be found in the lower-level of Seibert Hall and you can reach us at 570-372-4888.
Technical Operations Team
The Technical Operations (Tech Ops) Team is the unseen aspect of infrastructure that makes our on-site network possible. We handle the servers, phones systems and intrusion detection, as well as network appliances. We are responsible for the Network Control Center’s uninterruptable power supply, cabling and telecommunication circuits. We are constantly seeking new and innovative ways to serve and support our ever-growing university’s needs. First Alert Emergency System, Unified Messaging, wireless solutions, network storage, and disaster recovery are just a few ways we serve for the university’s present and future endeavors. Our most recent project is the exciting transition into IP Telephony with Cisco phone systems.
Administrative Information Services Team
The Administrative Information Services (AIS) Team is the crucial element in providing the management and delivery of services in collaboration with Susquehanna University’s administrative needs. This team is commonly working with other departments in administrative information systems management such as Datatel Colleague. The AIS team is composed of analysts, and programmers, along with database and system administrators. We are no stranger to project management and communicating across departments to assist in the enhancement and management of information systems.
