Office of Information Technology Office of Information Technology Susquehanna University Susquehanna University Office of Information Technology

Director's OfficeTechnology Support ServicesAdvanced TechnologiesTechnical OperationsAdministrative Information Services
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Technical Operations Team

Professional Staff

Steve Herrold
 John Jantzi
 Eric Knepp
 Eric Kurtz

Student Staff

Technical Operations Apprentice



Mike Baralt: Support Services Technician

Staff member since 1997.

Office: Degenstein Campus Center, 123
Phone: 570-374-0101
E-mail: mbaralt@susqu.edu
Barbara Dietz: Senior Technical Architect

Staff member since 2006.

Office: Seibert Hall, 009A
Phone: 570-374-0101
E-mail: dietzb@susqu.edu
Rob Dunkleberger '97: Manager of Administrative Information Services

Staff member since 1999.

Office: Seibert Hall, 007
Phone: 570-374-0101
E-mail: dunklebergerr@susqu.edu
Brady Gallese '07: Help Desk Engineer

Staff member since 2007.

Office: Degenstein Campus Center, 123
Phone: 570-374-0101
E-mail: gallese@susqu.edu
URL: www.susqu.edu/gallese
Steve Herrold '69: Assistant Director of Information Technology

Staff member since 1973.

Office: Seibert Hall, 025
Phone: 570-374-0101
E-mail: herrold@susqu.edu
Bruce Hillberg: Programmer/Analyst

Staff member since 2007.

E-mail: hillberg@susqu.edu
Mark Huber: Chief Information Officer / Director of Information Technology / Manager of Advanced Technologies

Staff member since 2004.

Office: Seibert Hall, 002
Phone: 570-374-0101
E-mail: huber@susqu.edu
John Jantzi: Manager of Technical Operations

Staff member since 2006.

Office: Seibert Hall, 026
Phone: 570-374-0101
E-mail: jantzi@susqu.edu
Eric Knepp '99: Webmaster

Staff member since 1999.

Office: Seibert Hall, 019
Phone: 570-374-0101
E-mail: knepp@susqu.edu
URL: www.susqu.edu/knepp
Lee Kramer '01: Help Desk Coordinator

Staff member since 1995.

Office: Degenstein Campus Center, 123
Phone: 570-374-0101
E-mail: kramer@susqu.edu
Eric Kurtz: Network Engineer

Staff member since 2005.

Office: Seibert Hall, Lower Level
Phone: 570-374-0101
E-mail: kurtz@susqu.edu
Jennifer Richardson: Administrative Assistant to the CIO

Staff member since 2006.

Office: Seibert Hall, 022
Phone: 570-374-0101
E-mail: richardsonj@susqu.edu
Sue Moyer: Manager of Technology Support Services

Staff member since 1990.

Office: Seibert Hall, 024
Phone: 570-374-0101
E-mail: smoyer@susqu.edu
Aaron Smiley '04: Student Web Developer (IT Web Site Designer)

Employed at Susquehanna from 2001-2004.

URL: aaronsmiley.com
Marie Wagner: Instructional Technologist

Staff member since 2003.

Office: Seibert Hall, 019A
Phone: 570-374-0101
E-mail: wagnerm@susqu.edu
Tim Weston '02: Technical Analyst

Staff member since 2003.

Office: Seibert Hall, 010A
Phone: 570-374-0101
E-mail: weston@susqu.edu
Student Help Desk Assistants

Student Technicians

Student Voice Mail Recorder

Student Blackboard Administrator

Student Classroom Technicians

Student Computer Lab Monitors

Student Computer Lab Managers

Student Webmaster

Student Web Developers

Student Portal Administrator

Dave Shoener '08: Student Technical Operations Apprentice

Cody Miller '11: Office Assistant

Paul Smith: Technical Event Producer

Staff member since 2007.

Office: Seibert Hall, 107
Phone: 570-374-0101
E-mail: smithp@susqu.edu
Chris Miller: Production Engineer

Staff member since 2007.

Office: Seibert Hall, 012A
Phone: 570-374-0101
E-mail: miller@susqu.edu
Erica White '09: AIS Administrative Assistant

E.J. Inscho: Manager of Technology Enhanced Services

Staff member since 2008.

Office: Seibert Hall, 012A
Phone: 570-374-0101
E-mail: inscho@susqu.edu
Mike Smith: DBA/System Administrator

Staff member since 2008.

Office: Seibert Hall, Lower Level
Phone: 570-374-0101
E-mail: smithma@susqu.edu

The Technical Operations team supports the infrastructure of the university's network. "Tech Ops" responsibilities include the installation, configuration, maintenance, and backup of the university servers, phone system, firewall, intrusion detection systems, and network appliances such as routers and switches. Oversight of the university's Internet, Network Control Center, The Network Control Center's Uninterruptible Power Supply, Network Cabling & Fiber, and telecommunication circuits is controlled by this team. They also administer all major university applications including Colleague and Benefactor, BiTech, and Judicial Officer. Tech Ops also manages and supports all vital campus databases. If you can't see "it" but it is critical to the successful operation of our network, it is probably the charge of the Technical Operations Team.

Tech Ops provide the lead on new innovative services that support the ever-growing university needs. These new services include the First Alert Emergency System, Unified Messaging, cell phone-friendly buildings, next generation wireless solutions, network storage, high-speed Internet services, disaster recovery, and business continuity solutions.

Services


 Last reviewed May 23, 2008. Designed by Aaron Smiley '04
Eric Knepp, Webmaster, Office of Information Technology
Susquehanna University, Selinsgrove, PA 17870-1164
Help Desk: 570-372-4502. Fax: 570-372-2700.